Tag Archives: service

Restaurant off pissers: I bet you don’t like them either.

I use a couple of LinkedIn forums, generally unsuccessfully, to find the people I  need. One of them is called “Cutting Edge Chefs”, and while I doubt that any really cutting edge chefs have time to fool around in the forums, I like to hope.

Recently the moderator posted a list of things he really dislikes  in restaurants, which included cold butter on warm bread,  food presented better than it tastes and pizza with the cheese untouched by heat because it is covered with tomato sauce.

Never having suffered the cheese issue – San Franciscan chefs are pretty OCD about pizza – I agree entirely with his fourth peeve:  Tiny dark menu fonts on dark backgrounds  in dimly lit dining rooms. I toasted my rods in an act of defiance to  nature on the slopes of St Moritz in my twenties, so even blazing black on white is a challenge for me even with 20/20 vision, and I note for quite a few others. . He states correctly that servers seem amused but rarely helpful when he scrounges for a light source..which puts the concept of “hospitality”, as the industry is wont to call itself, in question. (Tip:  There’s a flashlight app for most smart phones.)

Pump primed, I responded with my least favorite restaurant issues. Of course you want to know what they are, so here’s the list.

Crusty, crumbly bread without a bread plate because “We are Mediterranean and that’s how we do it.” At lunch with a reviewer once we made such a mess of our table cloth that we simply gathered it up in a bundle and handed it to the passing server. Of course we had had three drinks while they got the food out, so our inhibitions were a little weak.
Servers who cannot stay away from the table during interesting conversations. (Like the discussion of a Hollywood Star’s planned restaurant with the Director of Operations). We had to call the manager to detain her.
Servers with visible belly button rings at eye level.
Anyone near me or my food who has gone to great lengths to deform their bodies, especially their ear lobes with extending rings. Thoroughly unappetizing, that.
Servers who ask “Is everything all right” (If everything is not all right, ones options are either lying or causing a scene – thanks for putting me on the spot) or worse: “Are we having a fabulous breakfast?” (At possibly the worst breakfast I have ever had at Campton Place..being with a client I could make the desired anatomical alterations on the man..sometimes restraint is hard. Note to servers: “Do you need anything” will suffice.
Figuring that my dinner is going to come to about $80 and walking out with a $120 bill due to added charges and fees. (San Francisco only).
Servers who insist on sharing their opinion. They are SERVERS, not ADVISORS. Would someone please tell them to wait until their surely valuable thoughts on the day boat scallops or the halibut are requested?
“You guys”..I am not a guy. Can someone teach the serving class that they don’t need to add a title to their greeting? A simple “Good Evening. Welcome to John’s Croissants and Offal Joint” Would do just fine.
“Good Evening, young lady”. Oh, vomit. How absolutely insulting and bleeping patronizing and slimy. Most women are smart enough to know you don’t think they are young. In fact, you have just said in effect, “You look old.”
“Would you like your change back?” No, Bubba. I always give 50% tips.
Servers who think I give a damn about their names. Really I don’t. I will forget them the moment they leave the table, and I am smart enough to figure out on my own that they will be my server tonight, as opposed, say, to my dentist.
Not seating my 75 year old dining partner until I find a parking place, even though we have a reservation, and the room empty with two tops.
Wine stewards who tell you that your wine is not in at the moment and suggest another, failing to mention that the price is double.
Bistro highchairs. Who ever got the brainfahrt that people like to perch at lunch? I left my high chair behind at two and a half years and haven’t looked back. I find feet on the ground comforting.
Common tables, where the host(ess) will seat you, even though there are empty booths: These are fine when you are alone but they stink for business lunches or trysts, not that I engage in many of the latter.
Din. You know what I mean.
Bars without purse hooks. Come on, guys. They’re cheap and make friends. If you have any class at all, you also provide some place for purses at the table. Gary Danko brings a little bag stool. You don’t want bags on the tables. Women put them on the floor in the bathroom. Enough said.
Mirrors reminding me that it’s time for another peel. Well over half the dining population do not want to see themselves in the mirror while they chew. New York has figured it out and angles the mirrors down so that you see the table, not your face. Good one. (New York also has purse hooks all over the place and usually a women’s restroom and a 00 restroom, so women don’t have to wait in line. New York has it figured out.)
The usual sustainability clichés. I expect chefs at the restaurants I patronize to use quality ingredients. It’s their job. That almost always means local, sustainable, organic, blah blah blah food. I don’t want an ecological sermon when I go to eat.
Menus with recipes and food provenance instead of short descriptions. I don’t give a rat’s rear who nurtured my nutrients. I get that at the farmers market. You know your farmer? Nice. Most likely so do I, but we are not going to chat about it at the table, as I want to enjoy my friends.
Being seated at a crappy table when I am single, which I try not to be.
The bum’s rush. You want me to go without dessert? Have I been that obnoxious, or are you just short of china, so you need every plate the moment the diner has stepped down the pace to the occasional nibble?
Having to wait an hour for the check. Ditto menu. Ditto main dish.
Feeling the urge to identify myself when everything is beyond tolerance, or even thinking, “obviously they don’t know who I am”, as they shouldn’t HAVE to know who you are. (I never do..but urge control detracts from the experience)
Snotty Gen XY hostesses. Where in the world were they raised? My Little Pony caves? Hello Kitty Land?
Hipster Restaurants (are you listening, St Francis Fountain?) who make it painfully clear that I am not hip (true that) and really should not be there. And listen, dudes, the fact that you are all hairy around the face and dressed like Paul Bunyan out looking for Babe doesn’t help a lot.  Something about bushy men in flannel with knit caps doesn’t exactly scream “clean” to me.
Restaurants trying to be cute with Gimmicks. Any Gimmicks.
Desserts purchased wholesale.  Anything that comes cold because the flash oven didn’t completely defrost it. Hell, if you can’t afford a pastry chef take a note from Giallina and  and serve great ice cream.
Pastry chefs hell bent on making dessert taste and smell like bath products.
Receptionists who think you are out-of-towners and try to give you the 10:00 seating or the 5:00 seating, because they know they can sell the middle seatings easily.
Dinner next to a bachelorette party.Restaurants should know to consign them to sound proof rooms.
“How are WE tonight? Are we here for dinner?” I don’t know about you, sistah, but I am hunky dorey and I came to get my shoes shined. Please bring the lackey.

All this, of course, makes great service even better appreciated. Like, for instance, Perbacco. I think Umberto Gibin is San Francisco’s Danny Meyer, but we have a lot of restaurants where the owner manages the floor masterfully.

The puzzling part of this, or perhaps not, is that one is expected to pay an extra 20% for the aggravation, when it is aggravation. I suspect a lot of it is servers trying too hard to be seen and remembered in order to get you to pony up more. And you will. If they were compensated for their work like other Food and Beverage professionals, without the pressure to sell up and use frantic sycophancy, more of us would probably enjoy ourselves more eating out.
I love to eat out. I love restaurants. I love chefs and dinners with friends, who won’t come to my hillside hovel, so I do eat out a bit. I just don’t look forward to it as much as I perhaps should.

Damn, that was fun. Definitely Therapeutic.

Please add your own peeves or disagree. The only impediment to signing up/in is a captcha system which requires math skills from 1 – 20. I know you are up for that.

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